Shipping policy

Last updated: October 30, 2026

Shipping is free on every order, and every order comes with tracking.

Where We Ship

Anywhere in Canada and the United States.

How Long It Takes

We get your order ready in 1 to 3 business days. After it ships, most orders show up in 7 to 15 business days.

Your boots ship straight from our supplier's warehouse overseas, so it takes a bit longer than ordering from a store down the street. Around the holidays it can take a few extra days.

Ordering for Christmas? Order by November 30 so it gets there before December 25.

Tracking

We email you a tracking number as soon as your order ships. You can check it anytime on our Track Your Order page. A brand new tracking number can take 3 to 5 days to show its first update, so don't worry if it's quiet at first.

Duties And Fees

Your price already includes shipping. If anyone asks you to pay a fee to get your parcel, email us before you pay anything and we'll sort it out.

What's In The Parcel

There might be a packing slip or a small paper from the warehouse in the box, and the labels might not be in English. That's normal.

Wrong Address

Please double-check your address at checkout. If you made a mistake, email us within 12 hours. Once it ships, we can't change where it goes.

Lost Or Late

If your tracking hasn't moved in 15 days, or it's been 30 business days since you ordered and nothing's arrived, email us. We'll send a new pair or give you a full refund.

Questions?

Email us at hearthfoot.support@proton.me, reply to your order confirmation email, or send us a message on our Contact page. We usually answer within 1 to 2 business days.